Login Issues

By SharkBoy SharkBoy

If you are unable to login to the and are sure you are entering the correct user name and password, here are some things that you can check.

The Evil Caps Lock Key

One of the most common problems is that people accidentally hit the CAPS LOCK key. Since passwords are case sensitive, this will prevent you from logging on.

MyOnlineBand will try to detect this condition and show a warning message on the login page but sometimes people do not pay attention.

Best way to prevent this problem is to rip the caps lock key off your keyboard. If you are a bit more technically astute and a little brave you can also permanently disable the maligned key by hacking your Windows Registry so that the Caps Lock key is mapped to a non-existent character code. Instructions on how to do this can be found here:
How to disable caps lock key on windows

Your Account is Locked

One of the most common hacking techniques used to beat people's password is called a brute force attack. In this attack a hacker will use a dictionary of common passwords to try and guess your password. To reduce the likely hood of this type of attack succeeding, MyOnlineBand will automatically lock your account after 5 consecutive failed log-in attempts. This usually happens when some one has accidentally hit the CAP LOCK key (see above).

If you cannot login and you are sure your CAPS LOCK key is not on, your account is probably locked. To correct this issue you need tocontact MyOnlineBand customer support.

No Cookies

MyOnlineBand's uses small text files on your computer known as cookies to enable the system login. Cookies are enabled by default in all modern desktop web browsers. If you have disabled this feature on your browser your will not be able to login. Please refer to the help in your browser to see how enable cookies.

Another common problem is that you have some sort of privacy add-in in your web browser. Ensure that that add-in is allowing session cookies.

Known Issue with Internet Explorer 10 Developer Preview

If you work for Microsoft or you have one of the developer preview tablets given out at the Microsoft BUILD conference in California last year and are running a PC or tablet with Windows 8 Developer preview or Windows 8 Beta there is a bug in Internet Explorer that may cause you to be logged off the site after almost every click. I have found the following work around for this bug.

Microsoft's new Internet Explorer 10 on the Windows 8 Developers Preview has a new privacy feature that deletes most of your cookies. I am hoping they fix this before the production version is ready but in the mean time this is how you correct the issue.

  1. Open Internet Explorer in desktop mode. To do this, click the Internet Explorer tile on the start screen to open the browser in Metro mode. From metro mode, you will need to swipe up from the bevel then click the page options icon. Tap or click "desktop view".
  2. Once in desktop mode open settings by clicking the settings icon and selecting Internet options.
  3. On the Internet Options screen click the Privacy tab.
  4. Click the "Advanced" button.
  5. Check the "Always allow session cookies: check box.
  6. Click Ok
  7. Email Microsoft and tell them to make sure they fix this crap:-)

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MyOnlineBand.com Version 5.2 updated 1/13/2017